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Simple Thoughts (MyWorld, MyKeep)

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glaeken

glaeken

Philippines

August 4, 2006

The team building's finally pushing through and its gonna be next week right after the shift. We're going somewhere in Danao and the bad thing about it is as usual since I'm the only one who does not know how to swim, I'd be the one assigned to look after our things (which I think is unfair) heheheh. But all the same its gonna be fun for sure, everyone's gonna get wasted, no sleeping just pure drinking session and nonsense. The cool thing about it is we're going to work with a hang-over, wonder how we'll manage those calls.

Also I've learned to become "detached", it has been my weakness during my first two months on the floor. I don't know how to say no to a customer when he/she would ask me to walk him through the site and worst of all (I got dinged for this) I tend to troubleshoot the problem which shouldnt be since I'm not a support engineer. But the nonetheless all my walk through and troubleshooting efforts paid off when during those calls I got surveyed (twice) and they actually gave me a 100% customer satisfaction (heheheh). So my team got the highest customer satisfaction level and its nice to know that I was able to contribute something, though my average handling time is a little high (I'm at 5:40; target is 5:30) I was able to balance it with good customer satisfaction.

I'm happy with my work (though I have bad calls at times, who doesnt) and most of all I'm happy with the team I belong to. The people I work with are just amazing and most of all I got a very understanding and cool boss, not demanding and harsh. Its kinda funny coz with the job I learned more than I thought possible, the account I belonged to is just so huge that at times I just have no idea which product the customer is calling about and with each working day I'm learning new things which is just amazing.Cool

More entries: 5 Days (1), Best I Ever Had, Intosan Resort, boracay or puerto galera.., team building, and I thought we were good together.. (1), I Had A bAd dAy

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